Call handling
A practice phone line that never interrupts a treatment
Every call to your Movari number goes to voicemail, gets transcribed and summarised, and lands in a triage inbox you clear in a few minutes. No competitor bundles this at all — and here it is included, not billed by the minute.
Your own UK practice number
- A UK local number for your practice, claimed inside Movari. Put it on your website, your cards and your Google listing.
- Every call goes to a personalised voicemail and never rings you and your personal mobile stays yours, for the patients you have chosen to give it to.
Callers hear you, not a robot
- You record your own greeting in the browser. No phone menus, no synthesised robotic voice, no "press one for".
- A number won't go live until you've recorded your greeting, so a caller never reaches a blank line.
- Callers get a real voice and a clear expectation. That is 99% of what most triage services were doing, at a cost to you.
A transcript and a one-line summary, waiting for you
- Every voicemail is transcribed and summarised by Movari, so you read a call in seconds instead of listening to ninety of them.
- Badges tell you what you are looking at before you read: existing patient, new caller, called three times today, likely spam.
- Transcription and summarising are done by "AI" (and it operates in the UK).
- A "proof snippet" plays the exact few seconds the summary came from, with the matching words highlighted so you can check it fast, rather than blindly trust the machine.
Triage in the gaps, not in the evening
- Each call gets one of three dispositions: Done, Snooze, or Spam. Snoozed calls come back at 8am the next day.
- Call back with one tap using your usual phone dialler, so the patient sees your usual number.
- On-call tools sit next to the transcript: create the patient, book them in, or save the call into their clinical record without leaving the screen.
- Realistically this is a few minutes over coffee, not a job. There is no unmanageable queue that grows while you treat.
- Nothing chases you. No email, no SMS, no push notification. Just a count in the nav when something is waiting.
The one that cannot wait
- When a message reads as urgent, a banner surfaces it at the top of the app rather than leaving it in a list.
- It is labelled "Flagged for your attention — not a clinical assessment", and we mean that literally. It is a prompt to look sooner, never a judgement about the patient.
- You dismiss it and it stays dismissed for that call.
If you already have a practice number
- Set up a call-divert at your current phone provider so calls to your existing number land on the Movari one (configured at their end, not ours).
- Movari does not port numbers and does not do call forwarding. Neither is in the product.